2008-11-07

LinkedIn: Is it now time for Process professionals to step up to the plate to make significant performance improvements at your financial institution?

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Is it now time for Process professionals to step up to the plate to make significant performance improvements at your financial institution?

Why will your CEO find it difficult to take your advice?
There has never been a more difficult time for financial institutions in the last 100 years and more than ever they need the contribution of the Process professionals. And yet CEOs, CFOs and COOs are highly sceptical about the contribution that process thinking can provide.

- Why is this the case?

- So how can you bridge this credibility divide?

- What should you do now?

Read more from the International Banking Systems featured interview with me at http://tinyurl.com/6xdpnw

Fedback and comments welscome here on the challenges discussed.

Regards John

www.ibspublishing.com/index.cfm?section=features&action=view&id=12544


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We observed that architecting/implementing BPM systems requires a lot of communication with practically everyone within the enterprise and everyone should be treated as a stakeholder of the BPM system.

Each group of stakeholder has different views, different concerns
and different understandings of the BPM system. Those groups are:
• top managers
• business managers
• process owners
• super-users
• users
• project managers
• business analysts
• IT managers
• IT architects
• IT developers
• IT operators

It is mandatory to explain to each stakeholder (not just CxO) how their concerns will be addressed and how their current working practices will be changed for the better.

If all subordinates are happy with a new tool, i.e. the BPM system, then CxO has "no choice".

Have a look at my presentation this summer in Bangalore - http://www.improving-bpm-systems.com/pubs/AS-AW08-keynote.pdf

Thanks,
AS

BPM system is a portfolio of business processes of an enterprise as well as the practices and tools for governing its design, execution and evolution.

Of course, a BPM suite (coherent set of software tools) should be used to facilitate implementation of the BPM system.
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