Linkedin: Process Consulting ! Steps / Tools / Input / Output

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1) visit their production to look over the shoulders what they are doing
2) choose a group of super-users and train them about BPM and business process modeling
3) select a few business areas and do business process modelling with the super-users for these areas
4) train their IT about BPM/SOA
5) implement with their IT a few operational prototypes for the selected business areas
6) present the results to the top management
7) listen/reflect their feedback
8) tune the used methodology (i.e. my book "Improving enterprise BPM systems") for their needs
9) let them improving their processes by themselves
10) help/guide them if requested



Thanks,
AS