2010-05-27

Who is doing #BPM within an enterprise?

In this post, I would like to share my understanding in what extend different people within an enterprise are involved in BPM.

As usual, I have to be very explicit with the BPM (Business Process Management). I distinguish the three concepts of BPM:
1. BPM as a discipline (better management of an enterprise via modeling, automating, execution, controlling, measuring and optimising the flow of business activities that span the enterprise’s systems, employees, customers and partners within and beyond the enterprise boundaries),
2. BPM as software product (e.g. BPM suite or BPMS) and
3. BPM as a portfolio of the business processes of an enterprise, and the practices and tools for governing the design, execution and evolution of this portfolio (enterprise BPM system or enterprise BPM-centric solution).

Below I consider an enterprise which has accepted and implemented a process-centric way of management of the enterprise. Each stakeholder (leftmost column in the table below) of the enterprise BPM system works in some extend with some of those BPM as tools. The keys used in the table below are the following:
“—“ none (not important tool to do the job)
“-+” a bit (general knowledge about tool is necessary and some occasional use of it is needed)
“+-“ some (good knowledge about tool is mandatory and systematic use of it is needed)
“++” a lot (critical and daily-used tool)

For example, a line manager knows how to use processes to manage his/her area of responsibility, has some exposition to the selection of BPM software and uses the BPM-centric solution for daily supervision and coordinating of work of his/her subordinates.

And for architects, I added the rightmost column which is about architecting the use of these three BPM together.

A few modifications (thanks to Adam's comments) are marked in red. Two roles "BPM initiate sponsor" and "Organisational unit" are added. The latter is a group in some organisations which is responsible for improvement of work of the whole organisation.

Another modification to reflect the comment from acguitarte (Thanks)  in blue.  I consider that Strategist is, in some sense, an architect (a person who translates a customer’s requirements into a viable plan and guides others in its execution).




Thanks,
AS
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