- streamlining of the interactions of the citizens and business with the central, regional and local governments;
- increase in the performance of workers at governmental agencies;
- reduction in the possibilities for corruption.
Which e-government services (out of about 1000 items in e-government catalogues) should be the first priority?
Today, it appears that Tunisia urgently needs a much improved handling of political rights, provisioning of social security and, in general, establishment of trust between the population and the public sector organisations. Bearing this in mind, a list of potential e-government capabilities by domain could be the following.
- E-consultation as an umbrella for different means of expressing the voice of the people (similar to direct democracy): e-polls, e-voting, etc. -- E-Tunisia / e-consultations: overview
- Transparency of the legislative powers (e.g. parliament, deputies, decisions)
- Easy access to the legal knowledge base
- Authorization of demonstrations
- Voting rights (different levels, as well as expatriates)
- Management of who is legible for different types of social support (“welfare”, social housing, etc.)
- Management of correct provision of social support
- Transparency of the governmental business processes with respect to promised deadlines, use of objective rules, and traceability of internal work
- Use of electronic means for exchange through secured documents
- Many elements of this e government project will be applicable in many African countries
- Test some e-government solutions in a green-field project
- Coordination and help with overall architecture / technical solutions