2013-09-27

Enterprise patterns: Maturity Of Process System (MOPS)

Business situation: You want to reach a particular level of maturity (in accordance with CMMI ) of a process-based business system - what BPM functionality will help you?

Note This is blogpost a short version of  http://improving-bpm-systems.blogspot.ch/2009/12/bpm-for-cmmi.html

We know levels of maturity applied for process-based work:
  1. A performed process is a process that accomplishes the work necessary to produce work products.
  2. A managed process is a performed process that is planned and executed in accordance with some policies. 
  3. A defined process is a managed process that is tailored from the organization’s set of standard processes. 
  4. A quantitatively managed process is a defined process that is controlled using statistical and other quantitative techniques. 
  5. An optimizing process is a quantitatively managed process that is changed and adapted to meet relevant current and projected business objectives.
We know that BPM (as a discipline) has 6 following functions:
  1. Model / Plan / Simulate 
  2. Automate / Instrument 
  3. Execute 
  4. Control 
  5. Measure 
  6. Optimise / Reflect / Refactor 
The table below shows what all functionality of BPM discipline is involved at each level of maturity. But, the nature involvement maybe different: “implicit” (informal or ad-hoc), “explicit” (formal or systematic) and in between (marked as “I/E”).

BPM functions vs levels of process maturity
Performed process
Managed process
Defined process
Quantitatively measured process
Optimising process
Model
I/E
(black box)
Explicit (locally and approx.)
Explicit (globally and detailed)
Explicit(globally and detailed)
Explicit (globally and detailed)
Automate
Implicit
I/E
Explicit
Explicit
Explicit
Execute
Implicit
I/E
Explicit
Explicit
Explicit
Control
Implicit
I/E
I/E
Explicit
Explicit
Measure
Implicit
Implicit
I/E
Explicit
Explicit
Optimise
Implicit
Implicit
Implicit
I/E
Explicit

So, you can easy evaluate the needed BPM functionality to deliver a particular level of maturity of a process-based business system.

Thanks,
AS



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