2008-10-18

LinkedIn: Discussions: Are citizens the government’s customers?

<question discussion="eGov Community">
Are citizens the government’s customers?
To what extend should a government treat citizens as its customers? What do you think? Are citizens customers? Or is it a bit more complicated than this?

</question>

In a couple of e-gov projects in Switzerland (cantonal and federal levels) we consider customers as partners. They are explicitly presented in governmental business processes.

Thanks,
AS
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