2008-10-18

LinkedIn: Answers: Trying to figure out if there's a BPM software people really like (or not)

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Trying to figure out if there's a BPM software people really like (or not)
Over the years I bumped into quite a few BPM software systems, but from my side they always seemed either too complicated (i.e. the BPM portions of ERP systems), or focused on one specific industry (i.e. software QA systems).

Curious to know if anyone bumped a software they consider the ultimate solution for general BPM, which you'd be able to use for support common business processes, ranging from QA, to service system (ticketing), to customer support, sales cycles, maybe some simple supply chain management and whatever other simple process comes to mind that you can draw on a whiteboard.
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Any BPM system is a socio-technical system, so _how_ you do something is sometimes more important than _what_ you do. This is the key for a BPM implementation which "people really like" -- the software is not the major issue. It is important to be able to explain to anyone with an enterprise how a BPM system with address people's concerns and how it will change people's working habits for the better.

Thanks, AS
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