A related post at https://www.linkedin.com/pulse/understand-customer-lifecycle-create-impact-melvin-brand-flu
This blog complements the support web site for my book "Improving enterprise business process management systems" about BPM, SOA and EA, which has just been published (see www.improving-BPM-systems.com/book ). © Copyright 2007-present by A. Samarin. All rights reserved.
Note: General thanks to Peter Schooff ( https://www.linkedin.com/in/pschooff ) and bpm.com 1st law of BPM Each BPM vendor, each BPM ...