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At a basic level all of these features are focused on enhancing knowledge worker productivity by delivering enhanced collaboration and support opportunities. Let me know what you think:
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Below is what I think about Social features mentioned in that blogpost.
Mentioned Social feature
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Existing techniques
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Enhanced collaboration and file sharing
|
Any modern ECM does this by default
|
Collaborative creation of content within a case
|
Does it mean usual co-editing?
|
Automatic creation of temporary team workspaces or groups focused on
a specific process or a specific case to facilitate the collaboration and
sharing of ideas among co-workers
|
Any modern ECM does this by default
|
Runtime guidance from subject matter experts
|
Decision-as-a-process (see URL below) and Community-based coordination
in BPM (see URL below)
|
Rapid access to shared content and content ranked on utilization by
co-workers and teammates
|
Any modern ECM does this by default
|
Crowdsourcing or distributed problem solving
|
Decision-as-a-process (see URL below)
|
Social Stream and BPM work queue integration i.e. the Social work
queue which many BPM platforms already offer today
|
Already in some BPMS
|
Shared team folders and shared case management folders
|
Any modern ECM does this by default
|
Collaborative process design and continuous process improvement.
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Two different concepts. Collaborative design is a feature of BPMS.
Continuous process improvement is a governance issue. Both are addressed
differently.
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Leveraging social awareness to deliver automatic process routing
based on availability
|
Community-based coordination in BPM
|
Decision-as-a-process - http://improving-bpm-systems.blogspot.ch/2013/10/practical-process-patterns-decision-as.html
Community-based coordination - http://improving-bpm-systems.blogspot.ch/2012/07/coordination-techniques-in-bpm-social.html
So, this confirms that I said in BPM.COM (see http://www.bpm.com/home/forums/has-social-failed) “I think that Social in the way of absorption by established business disciplines.”
Thanks,
AS
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