Linkedin: Which of the two should be key metrics for measuring successful BPM?

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In favor of a more generic measure. BPM as a tool for improving enterprise business performance is capable to carry out different combinations of different types (operational, tactical, strategic, competitivity) of improvements as required in different moments of time. So, a set of KPIs may be different at each particular improvement. Thus the key metric is how easy to apply/use BPM to improve the enterprise business performance.

Sure, that your BPM system should be very flexible and this flexibility should be architected.


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